Refund policy
Return is good for one week after you receive your item for a full refund of the item value.
If you received a damaged item, send us photos that clearly shows the issue with the damaged item within the first 24 hours of receiving your item, for full refund of the item value.
- 1–7 Day Returns: Full refund of the item value are available within seven days of receiving your item. Return shipping costs are fully covered by FAIRGNE during this period.
- 8–30 Day Returns: Returns requested after the first week of receiving your item, must be shipped at the buyer's expense. Refunds are subject to a partial deduction based on item condition, damage, or missing components.
- 30+ Day Returns: Returns are strictly not accepted after 30 days from the purchase date.
Refund Processing:
All approved refunds are issued within one week following FAIRGNE receives and inspects the item.
Self-serve returns can be initiated at https://account.fairgne.ca
or
Email us at inquiries@fairgne.ca for a prepaid shipping label that will be emailed to you on your return request within the first week of receiving your order.
Email us at inquiries@fairgne.ca for any inquiries about your order, or What's app @ 5879203037 text only.
Cancellations
You may cancel your order at any time with full refund until your item has been dispatched. Once the tracking information is updated and the package is in the hands of the shipping provider, your order can no longer be cancelled.
Email us at inquiries@fairgne.ca or What's app @ 5879203037 text only.
Fairgne has the right to update/modify the above policies without notice.